Marketing & Communications
Telling the fire service story: marketing, social media and public safety communications.
Are you ready for a social media crisis in your fire department?
Every fire department is only one poor employee decision away from a social media crisis; the higher up in the organization that individual is will have a direct influence on how serious the crisis will be.
Marketing Fire and EMS: What’s your department’s brand?
The reality that's "hitting" home with many Fire & EMS organizations today, however, is that their citizens do have a choice. In the current economic climate, where most local governments are having to make tough fiscal decisions, elected officials and their constituents are making "buy" or "no buy" decisions regarding the public safety services for their community.
Emotional marketing can make for better fire safety messages
You want someone in that pre-contemplation stage to suddenly go out and purchase four smoke alarms? You’re going to have to find ways to proverbially rip their heart out... go for the gut... make ‘em cry... get them laughing... none of which is accomplished by “it’s the law” or “your fire department wants you to...”
What Fire Departments can Learn from Beer Ads – PART I
The reality is, those aren’t really the people we’re after. We’re after those that don’t have any working smoke or CO alarms, have kids but no home escape plan, or just don’t care/lack the knowledge about fire safety. We’re after those people, because they present the greatest and most imminent risk.
Tourists: 3 Strategies for Protecting Them During Wildfires
One of the lessons to be learned from the eastern Tennessee fires is that fire departments and their communities can do a better job of proactively providing emergency information to an often-overlooked target population: tourists.
Storms, Public Safety, and Social Media
Social media tools such as Facebook, Twitter, Instagram, Pintrest and others have become THE way that people share information and expect to get information before, during, and after a natural or man-made disaster. I truly believe that and I also believe this: any public safety agency that doesn’t understand and fully embrace my previous statement is going to have a “rough row to how” during and after their next “big one.”
Preparing Our Communities for the Worst
I believe that public safety agencies have an implicit obligation to keep our citizens informed and educated about impending harm, e.g., hurricanes, tornados, severe flooding and the like. But more than that, when necessary, we also have an obligation to give them unambiguous instructions on what actions they need to take to protect their lives.
Marketing Your Fire and EMS Organization
Marketing your fire and EMS agency is not something you should be doing, it’s something you need to be doing. More so than ever, you need to be telling the public you serve the why, what, and how behind their fire and EMS department.
Wireless Devices in the Fire Station
When a firefighter or officer reports for duty at the beginning of their shift they are no longer on “their time.” They are now on the time of whoever is paying their salary. Time during their shift spent on work or activity that’s not directly linked to the job they’ve been hired for is…fraud.
Be Proactive: Marketing Fire and EMS
The reality that's "hitting" home with many Fire & EMS organizations today, however, is that their citizens do have a choice. In the current economic climate, where most local governments are having to make tough fiscal decisions, elected officials and their constituents are making "buy" or "no buy" decisions regarding the public safety services for their community. Don't believe it? Look at how many cities, towns, and counties are laying off personnel, closing fire stations, cutting back on non-emergency services, etc.
Social Media Marketing 4 Fire and EMS
Social media professionals recommend that your organization spend at least 60 minutes each day working on mastering your Internet presence. Make a list of what is the most important for your agency and simply begin the process. It is more important for you to start than to worry about making everything perfect.
The Multi-Hazard Fire Department
The fire service needs to market its service as an insurance company does. The fire service provides services to its community that one never wants to call on, like insurance, but can't afford to be without when needed, also like insurance. This is not marketed enough. How many of people live without several insurance policies, e.g., life, health, auto, etc.? None. Yet fire departments in communities across the country are facing dire straits because of lack of citizen support in the voting booth or at fundraising time.