Delivering outstanding customer service is not a “nicety” for your department; it’s the key to its survival. The successes I just described did not occur overnight or in a “vacuum”; they were earned one customer interaction at a time.
Read More »
With my acceptance into the program, I joined a cohort of 21 other members who are newly appointed fire chiefs and aspiring fire chiefs from around the nation. Before our first session in May, retired Fire Chief Mary Beth Michos, the coordinator for FSEDI, sent out biographies of each cohort member. As I read through the other 21 biographies, I was “floored”, awed, daunted, and honored. Impressive is an understatement for the biographies. I fumble to find the right word to describe the group of individuals I was reading about: remarkable, inspiring, extraordinary, amazing… No pressure.
Read More »
Fire & EMS Leader Pro The job of old firefighters is to teach young firefighters how to become old firefighters!