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Tag Archives: program management

Customer Care Program Still Going Strong for Virginia Fire and EMS Department

July 26, 2016 2 Comments

Progressive fire and EMS departments have long recognized that a good customer care program has many benefits for the citizens they serve and for their departments. Chesterfield County's Fire and EMS Department is one such department.

Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months--From Scratch Now available on Kindle and in paperback editions!

The Fire Service Psychology Association (FSPA) membership includes fire service leaders, psychologists, and masters-level mental health clinicians (e.g., LCSW, LPC, MFT) who are committed to "building a bridge between professional psychology and the fire service.
Two primary elements of that "bridge" are (1) developing Culturally Competent Clinicians and (2) developing a true understanding of the 5 domains of psychology (Assessments, Intervention, Industrial/Organizational, Operations, and Consultation) and what how they can improve the mental and behavioral health of firefighters and EMS personnel.
It’s essential to practice self-care and check in with yourself regularly. Be aware of how you’re feeling, especially after difficult shifts. Don’t let symptoms of trauma or stress reach a dangerous level. Visit the FSPA website, www.firepsychology.org for more information, including how you can join the effort to "build the bridge!"