Tag Archives: organizational culture

“It is my theory that much like the aviation industry [which significantly reduced airline crashes through better technology including flight simulators] we [the fire service] have reached pretty far with technology [improvements]. If we are going to reduce injuries and deaths further it will be through the use of psychology. We need to work on things like Crew Resource Management, decision-making, and perception."

But changing a fire service organization’s culture is not as easy as changing the type of hose that your department carries on its fire apparatus. That’s because making changes to the culture—that mix of rituals, values, and traditions that defines a group—is tricky business and frequently messy. The current culture persists because it’s one of the main ingredients in the glue that holds the organization together. Culture exists in the “space” between people, not just in any one individual or small group of individuals.

It’s like the weather: everyone talks about it. “It” is the culture of the fire service in the United States of America. We hear it, we see it (in print and on-line), and we talk about it. Lately, what’s most prominent in this communication is: We need to change the fire service culture.

However, the more I look at news stories involving FEMS organizations that have been “ripped from today’s headlines”, through this “lens”—that of the organizational leader as a curator of organizational culture—I can’t help but feel…something must have been missing from their system of “law and order”.