Tag Archives: creating better NFIRS fire reports

Without quality data how can we measure our baseline performance? How can we improve our performance if we don't have an accurate baseline? The first step in utilizing a data-driven approach is ensuring you are obtaining quality data. After that we can focus on turning data into information, and information into insight.

One of my former mentors, Deputy Chief (Ret.) Jim Graham of the Chesterfield County (VA) Fire and EMS Department, was a huge proponent for the use of information whether it was on a fire ground operation or developing a new training program or addressing budget reductions. One of his favorite sayings—one that stays with me to this day—was: “We must constantly strive to become better at data-driven decision making, instead of following the ‘I think, I feel, or I believe model.” But he usually followed that up with a caveat that we should also strive to ensure that we had good information, not just any information.