One of my former mentors, Deputy Chief (Ret.) Jim Graham of the Chesterfield County (VA) Fire and EMS Department, was a huge proponent for the use of information whether it was on a fire ground operation or developing a new training program or addressing budget reductions. One of his favorite sayings—one that stays with me to this day—was: “We must constantly strive to become better at data-driven decision making, instead of following the ‘I think, I feel, or I believe model.” But he usually followed that up with a caveat that we should also strive to ensure that we had good information, not just any information.
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